Frequently Asked Questions

Click the pink links to find the answers to common questions.


Need Support?

Wanna visit us in person? 

SEND AN EMAIL HERE

GET A CALL FROM SUPPORT: CALL ME

 

HOW DO I...?

UPLOAD MY INSURANCE?

UPLOAD MY REGISTRATION?

SET UP/UPDATE MY PAY?

see WhaT's happening in dfw? events

CHECK MY RATINGS? GO TO DASHBOARD, SEE "STATS"

tackle the Airport - DFW and love field

find out PEAK HOURS?

find info on the POWER DRIVER BONUS?

see MY DRIVING HISTORY?

get my 1099 and tax info?

 



 

Need to report an accident or damage to your vehicle?

TAKE PICTURES OF THE DAMAGE & SEND AN EMAIL WITH THE ATTACHED PHOTOS WITHIN 24 HOURS

AND REPORT THE INCIDENT TO OUR CALL CENTER: CRITICAL RESPONSE LINE O ESCALATE

 

gOT A NEW PHONE NUMBER? 

do NOT reapply! here is how to change your phone number


iS YOUR APP FREEZING?

check and double check YOUR NETWORK CONNECTIVITY

CHECK IF YOUR LYFT APP NEEDS TO BE UPDATED IN THE APP/PLAY STORE

PHONE SOFTWARE COMPATIBILITY MAY BE OUT OF DATE 

 

ARE RENTALS/LEASED VEHICLES PERMITTED TO DRIVE ON THE PLATFORM?

ENTALS: ONLY THROUGH OUR EXPRESS DRIVE PROGRAM

ANY EXTERNAL VEHICLES MUST BE OWNED BY AN INDIVIDUAL, NOT A THIRD PARTY